Shipping policy
Thank you for choosing Moba Matcha! Here's what you need to know about our shipping process:
Order Processing: We pride ourselves on swift order processing. Your Moba Matcha order will be processed within 1-2 business days from the day of purchase.
Shipping Timeframes:
- Within Latvia: Orders typically arrive within 2-3 business days after processing.
- Within Europe: You can expect your order to arrive within 7 business days after processing.
- International Orders (Outside Europe): For orders outside Europe, please allow 7-21 business days for delivery after processing.
Please note that these timeframes are approximate and might vary based on your specific location, customs processes, and local postal services.
Shipping Methods: Latvian Post and Omniva
Shipping Costs: Shipping costs will be calculated at checkout based on your location.
Tracking Your Order: Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number to track the status and delivery of your package.
Customs and Import Taxes: Please be aware that international orders may be subject to customs duties and import taxes upon arrival in your country. These charges are beyond our control and the responsibility of the customer.
At Moba Matcha, your satisfaction is our priority. If you have any questions or concerns regarding your order or shipping, please feel free to contact our customer support team at mobamatchaofficial@gmail.com
Thank you for choosing Moba Matcha. We appreciate your interest and hope you enjoy your matcha experience!