Refund policy

1. General Terms

• Items can be returned within 14 days from the date of delivery, as required by consumer protection law.

• Returns are only accepted for unopened, unused products in their original packaging.

2. Order Cancellations

• Orders cannot be cancelled once payment has been completed, as order processing and preparation for shipment begin immediately.

• Refunds are only applicable under the return conditions described below, after the customer has received the product.

3. Return Costs

• The customer is responsible for covering the return shipping costs (e.g., courier or postal fees).

• The original shipping costs are non-refundable.

4. When Returns Are Not Accepted

• If the product has been opened, used, or damaged due to the customer’s actions.

• If more than 14 days have passed since the delivery was received.

• Special food products (e.g., matcha powder) cannot be returned for hygiene and safety reasons once the packaging is opened.

5. Refunds

• Refunds are issued only for items returned in proper condition (unopened, unused).

• Refunds will be processed within 7–14 business days after receiving and inspecting the returned item.

6. Damaged or Defective Products

• If the customer receives a damaged or defective product, they are entitled to request a replacement or refund. In such cases, the return shipping costs are covered by the seller.